Thursday, January 6, 2011

Misbehaviour costs Postal Department 35,000

Misbehaviour costs Postal Department 35,000

New Delhi: A consumer forum has directed the Department of Post to pay a compensation of Rs.35,000 to a senior citizen for misbehaving with him at a designated counter by giving priority to a middle-aged woman in withdrawing money.

C. R. Gautam, a Delhi resident, was also denied withdrawal of his money after waiting for long hours at the counter specifically meant for senior citizens.

"The Department of Post, including the Director-General, shall jointly and severally pay Rs.35,000 as compensation to Mr. Gautam for causing mental agony, harassment," the South Delhi consumer forum comprising president M. C. Mehra and member Vinay Singh said in its order.

Deficiency of service

It passed the order on a complaint filed by Mr. Gautam alleging deficiency of service on the part of the Department of Post.

The senior citizen had gone to the GPO in New Delhi on August 4, 2005, to withdraw Rs.9,000 which he had invested in a monthly income scheme. After filling the withdrawal slip, which was duly signed, he presented it to the counter marked for senior citizens but the staff concerned was attending to a lady of around 40 years and he was asked to wait.

After waiting for a long time, he was asked to collect the money from the Deputy Post Master but to his utter dismay, the official concerned was not on his seat. - PTI

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